Policies
Hours of Operation
By appointment only
865-258-8682
4605 Oriole Dr.
Knoxville, Tn 37918
On Facebook: Dog Grooming by Crystal
www.doggroomingbycrystal.com
I return calls, texts and emails as I am able Monday- Friday 9am-4pm and Saturday 9am-12pm
Please leave a voicemail if you would like me to return your call.
Cancellation and No Show Policy
25 hour miniynotixe must be given for cancellations and reschedules, late cancellation fee of 50% of scheduled groom(s) cost will be applied to the next appointment following a less than 24 hour cancellation. No call/no shows will be charged the full price of the missed groom, the s fee will be applied to next groom following the missed appointment.
Payment
Cash, all major credit cards, local personal check (with proper ID), Venmo and/or pre approved barter of equivalent goods and/or services. Any check returned NSF will result in a NSF fee and possibly result in cash only for future appointments. Payment is due upon completion of groom. While tips are appreciated, they are neither required or expected.
Fleas and Ticks
All dogs must be flea and tick free at the time of their appointment. If you know your dog has fleas and or ticks please let me know before your appointment. Dogs found to have fleas and or ticks will receive a mandatory flea and tick bath at a cost of $15. Tick removal is at a cost of $1 per tick or $5, whichever is greater.
Vaccinations
The state of Tennessee requires by law that prior to reaching 6 months of age all dogs must maintain a current rabies vaccination. Proof is requested.
Matted Dogs
A minimum de-mat fee of $10, depending on severity, will be charged to brush out or shave matting. No dog with matting will be put through excessive or inhumane measures to save a matted coat.
Shaving Double Coated Breeds
The shaving of double coated breeds is discouraged please ask me about doing a shed less treatment instead!
Appointments
Unless previously arranged please do not arrive more than 10 minutes early for your appointment or pick up your dog more than 15mins after pick up time. All dogs must be picked up promptly unless previously arranged. If you are going to be late please let me know as soon as possible. Appointments that will be 15 minutes or more late will possibly be rescheduled and may be subjected to a $25 rescheduling fee. Please make sure your dog is feeling well, has used the bathroom and is on a leash or in a carrier before entering the salon. Please do not sedate your pet in any way. Please pick up after your pet while on salon property. Please park in driveway only.
Post Groom Communication
Any questions, comments or concerns you may have post groom must be brought to my attention within 48 hours of the groom so that they may be addressed promptly. In general I am always available for any questions or concerns related to your pets care, grooming and general health.
By appointment only
865-258-8682
4605 Oriole Dr.
Knoxville, Tn 37918
On Facebook: Dog Grooming by Crystal
www.doggroomingbycrystal.com
I return calls, texts and emails as I am able Monday- Friday 9am-4pm and Saturday 9am-12pm
Please leave a voicemail if you would like me to return your call.
Cancellation and No Show Policy
25 hour miniynotixe must be given for cancellations and reschedules, late cancellation fee of 50% of scheduled groom(s) cost will be applied to the next appointment following a less than 24 hour cancellation. No call/no shows will be charged the full price of the missed groom, the s fee will be applied to next groom following the missed appointment.
Payment
Cash, all major credit cards, local personal check (with proper ID), Venmo and/or pre approved barter of equivalent goods and/or services. Any check returned NSF will result in a NSF fee and possibly result in cash only for future appointments. Payment is due upon completion of groom. While tips are appreciated, they are neither required or expected.
Fleas and Ticks
All dogs must be flea and tick free at the time of their appointment. If you know your dog has fleas and or ticks please let me know before your appointment. Dogs found to have fleas and or ticks will receive a mandatory flea and tick bath at a cost of $15. Tick removal is at a cost of $1 per tick or $5, whichever is greater.
Vaccinations
The state of Tennessee requires by law that prior to reaching 6 months of age all dogs must maintain a current rabies vaccination. Proof is requested.
Matted Dogs
A minimum de-mat fee of $10, depending on severity, will be charged to brush out or shave matting. No dog with matting will be put through excessive or inhumane measures to save a matted coat.
Shaving Double Coated Breeds
The shaving of double coated breeds is discouraged please ask me about doing a shed less treatment instead!
Appointments
Unless previously arranged please do not arrive more than 10 minutes early for your appointment or pick up your dog more than 15mins after pick up time. All dogs must be picked up promptly unless previously arranged. If you are going to be late please let me know as soon as possible. Appointments that will be 15 minutes or more late will possibly be rescheduled and may be subjected to a $25 rescheduling fee. Please make sure your dog is feeling well, has used the bathroom and is on a leash or in a carrier before entering the salon. Please do not sedate your pet in any way. Please pick up after your pet while on salon property. Please park in driveway only.
Post Groom Communication
Any questions, comments or concerns you may have post groom must be brought to my attention within 48 hours of the groom so that they may be addressed promptly. In general I am always available for any questions or concerns related to your pets care, grooming and general health.